Full Fiber

[Brnchy]

Hi.. First time on her ....Had cityfiber instal full fiber on 1/3/24...since that day it has not worked... only power light and PON light on green.. no data light ...no other light on ONT box...Contacted TalkTalk on numerous occasions about the fault but they said cityfiber issue... cityfiber have now been 3 times and said no issue with cityfiber the issue is wit TalkTalk...I get no where with chat line they just want to keep sending cityfiber out... this is just getting silly...has anyone else had this? 

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've contacted our Faults Escalation Team again now and have asked if this can be picked up as soon as possible.

Thanks

Michelle

[Brnchy]

Hi

I sent phone number etc via text as requested.....couldn't reply to them until 5:30 yesterday evening and got no reply from them either.

late last night the a pale blue light appeared on ONT box DATA light but no connection to New router.... I swapped Ethernet cable and reset router and still no connection....So this morning i still have pale blue DATA light on but Flashing amber still on router. Not heard or had text from them yet today. Did text them about pale blue light.. Thank you

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Good afternoon,

Thanks for the update and please let us know how you get on.

Thanks

Michelle

[Brnchy]

Hi ...The team has now contacted me... i cant talk to them right now as i am at work... will contact them when home...Thank you for contacting them for me 🙂

[Michelle-TalkTalk]

Hi Brnchy,

Apologies, I'll chase this with the team now for an update.

Michelle

[Brnchy]

Hi no.. no one has been in touch... thank you.

[Michelle-TalkTalk]

Morning,

Can I just confirm, have the Faults Escalation Team been in touch since my last post?

Michelle

[Brnchy]

I also have an incident number of 0189868. Have tried 3 routers 2 of witch are brand new and 6 new ethernet cables.

[Michelle-TalkTalk]

Hi Brnchy,

Apologies for the confusion, this is your own topic, I was just replying to a different member.

Michelle

[Brnchy]

Thank you

[Brnchy]

How do i create my own topic please?  Im not very good with this kind of thing.   Just want my fider connection sorting out please.

[Michelle-TalkTalk]

Hi Liam,

I'm sorry to hear this. Please can you create your own topic and we can look into this further for you.

Michelle

[Michelle-TalkTalk]

Hi Brnchy,

I'm sorry to hear this. I've passed this over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[LiamG7]

Similar pains but with openreach. Being told they’ve resolved but no change. Opened official complaint but can’t follow up and speak to someone to make sure the details are captured correctly.

[ferguson]

Your topic has been flagged up to the support team here, but bear in mind that they won't be back online until Monday.