Full Fibre Down in CW8 area

[Badge4715]

Hi there, 

My Full Fibre appears to have been down since Sunday. All lights look fine on the ONT, but I'm getting a solid red light on the Eero router even after rebooting. Is the service down?

Any one else reporting issues?

Thanks, 

Scott.

[Chris-TalkTalk]

That's great news, thanks for letting me know

Chris

[kevocl]

Signs of life here too

[Badge4715]

Internet restored, Chris. Thanks for following up and getting this resolved. 

[Chris-TalkTalk]

Hi TTstygian,

Are you also on a Freedom Fibre circuit? If you are then Freedom Fibre are investigating

Chris

[TTstygian]

Same issue here. Offline since 11:19 on 04/08/24.

[Chris-TalkTalk]

OK thanks for trying that. We are looking into this at our end. I'll let you know when I receive an update

Chris

[Badge4715]

Thanks for confirming that. I didn't think it was just my connection. 

[kevocl]

I’m in the same boat. I’ve spoken to the Freedom Fibre team on the phone and they said they’d had a lot of calls from our area.

They talked me through resetting the ONT, which didn’t work, and they said they would be sending out an email with updates. 

[Badge4715]

No change, Chris. Lights seem fine on the ONT. Solid red on the eero router.

 

 

[Chris-TalkTalk]

Thanks 🙂

[Badge4715]

Will do, Chris. 

Thanks, 

Scott.

[Chris-TalkTalk]

OK thanks. Can you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. If it's then still not working I'll pass it over to our Future Fibre team

Chris

[Badge4715]

Yes, Chris. Originally took out the Full Fibre through the Freedom Fibre trial. 

[Chris-TalkTalk]

Hi Badge4715,

Just to confirm, are you on a Freedom Fibre circuit?

Chris

[Badge4715]

Updated, Michelle.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle