Full Fibre and Landline Options

[CarolMaps76]

Hi

I have full fibre and lost my landline when it was installed.  Recently I've found using my mobile frustrating as it keeps breaking up during important calls.  Is it possible to have a landline reinstated and keep full fibre?

Thanks

[Arne-TalkTalk]

HI CarolMaps76

Sorry it not possible to reinstate a copper line for the voice service,  Its also not possible to add VOIP to an existing service through City Fibre,  You can speak to our loyalty team (03451720088 ) who would have to place a new order and you would need to specifically ask for VOIP service. 

Regards

[CarolMaps76]

This was never explained to me.  I was told when I had Full Fibre installed that I would lose my landline.

[Gliwmaeden2]

It needs to have been ordered as VOIP at the time of ordering the full fibre, @CarolMaps76.

Wait for staff to reach this thread. It's in the queue for attention. 

Also, complete your community forum profile details for Talktalk staff to identify your account. 

Go via your avatar; settings; add your Talktalk account number in Personal Information. SAVE CHANGES. 

[DJI_MINI_2_SE]

You can use your existing phone with full fibre, watch this video - 

TalkTalk: Full Fibre with Digital Voice