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on 21-06-2024 12:32 PM
Hi,
I'm now able to upgrade to Full Fibre in my area so last Friday i started the order process for doing this.
I've had to reschedule the original Openreach appointment from Tuesday 2nd July 2025 to Monday 8th July 2025 and i just want to make sure this won't cause any issues? eg billing commencement date for full fibre / switching off existing connection.
I work from home so rely on having an internet connection and want to keep any disruption to my service to a minimum.
Can someone advise on this?
Monday
Hi marksc,
If for some reason the installation can't go ahead then the cease is usually just delayed until the new service is installed. I haven't received a reply yet from our provisioning team, I'll let you know when I do
Thanks
Chris
Chris, Community Team
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on 21-06-2024 03:32 PM
Hi Chris,
I think there will be a lot of work required to facilitate my full fibre installation as I live in a rural area.
My concern is what happens if my fibre installation can't be switched on on the 8th July?
I don't want my old connection to cease if my full fibre install can't be successfully connected.
Please advise.
on 21-06-2024 02:23 PM
Hi Mark,
I can see that the cease order for the old service has been delayed until the 8th. I can't see the original order though so I've asked our provisioning team to confirm. I'll let you know when I receive an update
Chris
Chris, Community Team
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