Full Fibre recently installed, broadband and service lights off on connection box

[jbegg]

Hello,

I recently upgraded to full fibre and for a while it was fine. However, a couple of days ago, it suddenly stopped working. I have the black connection box and the lights for broadband and service are off. The lights for power and ethernet are showing green. 

Looking for help to get my WiFi back up and running.

Thanks

Jordan

[Chris-TalkTalk]

Yeah, it looks like it reconnected around 11.30. Not sure what the issue was but if you do experience any further problems please let us know

Chris

[jbegg]

Hi Chris,

Not sure if it's just coincidence or if you did something really quickly but I just checked and it seems to be up and running again. Was down for over a day and a half but it seems to be fine now.

Thanks for your help!

Thanks

Jordan

[Chris-TalkTalk]

Thanks, I'll take a look at this now

Chris

[jbegg]

Sure, that should be the account number added as well now.

Thanks

Jordan

[Chris-TalkTalk]

Thanks Jordan but could you also please add your account number to the private notes section (of your community profile)

Chris

[jbegg]

Hi Chris,

Thanks for getting back to me. I have now added that information to my profile.

Thanks

Jordan

[Chris-TalkTalk]

Hi Jordan,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris