My 87 year old mother had a letter in January. I confirmed with them that she would like to switch to Option 3 which was keep her full fibre and add the digital voice. Then on 27th February we had an email telling us the switch over would be 11th March. I called TalkTalk on Monday 10th and said she would need an engineer to help set it up as I don't think her current phones would work and she may need an adaptor. They confirmed an engineer would call on the day...this was a lie. I have spent a total of nearly 7 hours being passed from pillar to post repeating the same thing...the last customer service person I spoke with confirmed the router she has is not compatible and they would send one via Royal Mail - 3 to 5 days. So now my 87 year old mother has no way to receive or make calls. I was offered £10 compensation which I refused. I have sent a complaint via email. I have told them I will be contacting them to discuss her contract as she is not happy with the service received.TalkTalk are not fulfilling their part of the contract so I could cancel the direct debit and end the contract early and move to BT who actually look after their customers...as I am one!
