Gaming and conferencing. Missing in settings.
on 06-10-2024 08:59 PM
Message 31 of 31
Hi all. The gaming and conferencing setting on the eero app seems to have disappeared. No option to turn it on anymore for my son with his Xbox. It used to be on there. Any advice please.
Lee Kendall
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30 REPLIES 30
on 07-10-2024 01:25 PM
Message 21 of 31
Hi @leenineplus
I have reconnected & updated my eeros to V7.6.1-62. Optimise for conferencing and gaming is still there, it was formerly called SQM. This can be found by going to:-
Discover > eero Labs > Optimise for conferencing and gaming
How effective this is will be down to how the eero identifies such IP packets. QoS is normally used for this, but without more information from eero, it is impossible for me to guess.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 07-10-2024 11:58 AM
Message 22 of 31
Hello again,
My colleague has checked this and advised that the same features are there, the name has just been changed to SQM.
Thanks
Michelle
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on 07-10-2024 09:33 AM
Message 23 of 31
Thanks Keith, no problem. I also checked the app and I couldn't see it so I'll let you know what the devices team advise.
Michelle
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on 07-10-2024 09:33 AM
Message 24 of 31
Hi Keith. I can't remember. Lol. It was a few months ago and in the app it just said Gaming and conferencing. You could switch it on or off.
It used to be there and just disappeared.
Regards Lee
Lee Kendall
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on 07-10-2024 09:29 AM
Message 25 of 31
I am busy at the moment testing the Sagemcom new firmware & may not be able to look into this with the eero until later today, or tomorrow.
Hi @leenineplus
Where in the app was this QoS setting & I will first look in my own documentation I have done on the app.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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on 07-10-2024 09:13 AM
Message 26 of 31
Morning,
Thank you. I've asked our Devices Team to look into this and I will post back as soon as I receive an update.
Thanks
Michelle
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on 07-10-2024 09:01 AM
Message 27 of 31
Hi Michelle. Updated thanks the profile.
Lee Kendall
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on 07-10-2024 08:48 AM
Message 28 of 31
Hello,
Can you please update your community profile to include your:
- Name
- Telephone number or Account number
- Alternative contact number
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Michelle
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on 07-10-2024 08:45 AM
Message 29 of 31
Hi Michelle. It was definitely there in the past as we enabled it but it's disappeared. It was called gaming and conferencing. It basically put gaming and conferencing at the top of the streaming to lower lag, ping etc.
Even when you Google it, it tells you in the settings where it is, but it isn't anymore. Just wondered why if anyone knew why it was removed.
Lee Kendall
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on 07-10-2024 08:22 AM
Message 30 of 31
Hello,
The only setting I can see in the app is settings, network settings, then SQM. Is this what you mean?
@KeithFrench - have you come across this before?
Thanks
Michelle
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