Gfast modem

[fizz1983]

I have a openreach gfast modem and the internet light is permanently out. I have software  that monitors my network connection and this is a sample from that, 

Date and time Status Status duration

17.01.2025 10:30:48	Online	0:08:06
17.01.2025 10:30:48	No Internet connection. Wi-Fi/LAN OK	0
17.01.2025 10:19:15	Online	0:11:33
17.01.2025 10:19:15	No Internet connection. Wi-Fi/LAN OK	0
17.01.2025 8:57:41	Online	1:21:34
17.01.2025 8:55:40	No Internet connection	0:02:01
17.01.2025 8:55:25	No Internet connection. Wi-Fi/LAN OK	0:00:15
17.01.2025 8:54:22	Online	0:01:03
17.01.2025 8:52:32	No Internet connection	0:01:50
17.01.2025 8:52:10	No Internet connection. Wi-Fi/LAN OK	0:00:22

I have had a new router  TalkTalk but this problem remains. I understand that the gfast is no longer supplied. Therefore is it possible that TalkTalk can supply a replacement modem?

[Debbie-TalkTalk]

Hi @fizz1983 

You're welcome 🙂

I will check in again with you next week to make sure the modem has arrived and everything is working ok.

Thanks

Debbie

[fizz1983]

Thank you Debbie

[Debbie-TalkTalk]

Hi @fizz1983 

Thank you 🙂

I have ordered a replacement modem, this will replace your current modem and also the TT router.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Debbie

[fizz1983]

Just added details

[Debbie-TalkTalk]

Hi @fizz1983 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie