Grandstream connection issues

[Mike1747]

Hi. I have VolP 150 installed and received a Grandstream alongside my Eero 6. I hadn't installed it until Sunday (26th Jan). 

I followed all the wiring diagram as i also have a Hive thermostat hub and a Blink Camera hub. All worked well as I fed the output from the 'BT Master Socket' (or whatever its called) to the Eero 6 direct and then the other 3 devices (G'Stream / Hive / Blink) into a TP Link 5 port switch and then into the second port on the Eero6. I plugged the phone into the G'Stream and everything was rosy.. Voila !! I had a landline working again (incoming and outgoing calls from the handset) ... HOWEVER.. I then found that the Eero6 dropped out, showing a red LED on the front of it at random intervals (VERY annoying when I was watching Netflix !!) but after a couple of mins it would reset itself and the internet would return. 

I pulled the plug on it as I needed the 'net to be stable and haven't plugged it back up yet. The G'Stream had nice flashing blue lights on the top and I know it says that it takes time to reset/reboot etc but should the Eero6 be constantly dropping out like that ? 

[KeithFrench]

Glad it is working now.

[Mike1747]

Hi Keith. 

So, as per your reply, I depowered my ONT and left it for 30 mins. I repowered it, checked all the connections and I'm happy to report that everything is working as it should. I have t'interweb access, phone calls in and out and the TV is streaming my subscription services fine. 

Thanks for the advice - much appreciated. 

The only issue I have now is what to do in April when my contract runs out !! 🙂 

[Mike1747]

Thanks Keith. I'll give it a try later on when I get home. 

[KeithFrench · Accepted solution]

If you only have the one eero, then this means that it is losing connection to the internet. Can you ensure that the Ethernet cable that connects the eero to the ONT (Optical Network Termination), which you referred to as a master socket is properly seated? Try removing it & pushing it back in again. Then if no better, turn the ONT off for a full 30 mins & retry. If still the same, then I will ask the TalkTalk support staff on here to investigate further. Their first response would be to do all of the above, so doing it now might save you time.