Help about a house move
on 30-12-2024 11:26 AM
Message 3 of 3
I am currently waiting for a moving date. I am moving to an area where Talk Talk doesn’t provide a service. When the time comes what do I need to do to cancel? I am out of contract - are the broadband charges paid a month in advance?
Thanks
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2 REPLIES 2
on 30-12-2024 12:37 PM
Message 1 of 3
It's the usual 03451 720088 number, @morganventura, and all details of notice periods are explained here:
https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737
Gliwmaeden2, a fellow customer.
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on 30-12-2024 11:52 AM
Message 2 of 3
You will need to phone and give 30 days notice of cancellation.
After the cancellation date you will get a final bill and be able to claim a refund, if any, via My Account, so it is important you do not cancel your direct debit as the refund will be made via the method you normally pay.
Please remember to mark Solved Posts with Best Answer. Doing so helps other customers and saves TalkTalk's Support Team time by only looking at unsolved topics. Thanks, Steve (a fellow customer).
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