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As part of the preparation to install Fast Fibre in my home, Openreach has told TalkTalk that they need a Permission to Work (PTW) form to be signed. They informed TalkTalk that they sent this to my email address three times a few days ago. I told TalkTalk that the form hadn't arrived. Openreach doesn't talk to end users, so yesterday I spent an hour on the phone with TalkTalk being passed from department to department, which finally resulted in being told to call back in the morning.
This morning I was assured that the agent had spoken to Openreach and they had ensured Openreach had my correct email address and that I would soon get the form.
This afternoon I received a text from TalkTalk to say that they would have to cancel the installation if I didn't return the form. STILL, NO FORM HAS ARRIVED, and, yes, I did check the spam folder and even the bin. I spent an hour on the phone and chatbot with TalkTalk again this evening until it seemed all the relevant people had gone home.
