Installation

[Wifiproblems]

I have just signed a new contract for full fibre - tbh, I can't recall if i already have it, or are just on 'fibre'.

I've been told openreach need to come and connect me - but i don't understand why: is it I need a new, different, cable?

I received communication from Openreach to sign a document a couple of days before the planned installation (far too late to ensure I would see it) - but I can''t see why they need to dig up my garden, or drill another hole in my wall.

Anyway, they have now cancelled the 'installation' for another couple of mths, with no reason - how can this be when I am now signed for full fibre??

tbh, I would just like to know what is going on....

[Karl-TalkTalk]

Hi 

Your service is partial fibre, or the technical name is Hybrid fibre, so there is still a copper line in place from the home to the cabinet.  With full fibre, a fibre optic cable will be fitted from the local cabinet to your home where it will then connect with an ONT Box inside your property where the cable enters, so this will require an engineer to install.

Thanks  

Karl.