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Flashing orange light.

celynen
Chat Champion
Private Message TalkTalk
Message 16 of 16

Hello, I've been without Internet since Friday evening. My sagecom fibre router has a constant flashing orange light. The lan light on the ont box comes on then off. I've tested the input speed at the ont box and it's very slow. I've explained this to a talktalk expert and had me carrying out some instructions, but to no avail. We are dependent on wifi for our tv, laptop and mobile phones.

Please help.

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15 REPLIES 15

Message 1 of 16

Hi John

 

That's great news, thanks for letting me know. Apologies for any inconvenience.

 

Chris

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Message 2 of 16

Saturday 2pm white light shows on router. Internet back on, good speed.

Finally after just over a week with no Internet we are back online, so happy. Thanks for your help.

John

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celynen
Chat Champion
Private Message TalkTalk
Message 3 of 16

The Future Fibre engineer phoned me last Wednesday and he said he would arrange a new router to be sent to me. He told me how to install it correctly, he added that if it doesn't fix the fault then an engineer will have to call at my home.
It arrived today, and after installing it as instructed, I'm sorry to report the orange light is still flashing, therfore no internet.
Will you please get in touch with the Future Fibre team and ask them to send an engineer as quick as possible please as this home is very dependent on the internet.
Thank you,
John.

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Message 4 of 16

Hi celynen,

 

They are going to call you again tomorrow


Chris

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celynen
Chat Champion
Private Message TalkTalk
Message 5 of 16

I somehow missed a phone call from the future fibre team and I can't get back to them. Could you ask them to call again please.

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Message 6 of 16

No problem. Hopefully the Future Fibre team will be able to get to the bottom of it


Chris

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celynen
Chat Champion
Private Message TalkTalk
Message 7 of 16

Thank you Chris. One thing I've noticed, when I go on my mobile or on my laptop and look at available networks,  the list is blank whereas normally it shows 5 or 6 available.

So I'm thinking there maybe a general outage in my area?

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Message 8 of 16

Hi John,

 

I've passed this over to our Future Fibre team for furher investigation. I'll let you know when I receive an update or they may contact you directly


Chris

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Message 9 of 16

I have now tried my neighbours router, which also flashes. I believe the problem is either external or there is a problem with the ONT.

Please send someone to sort it ASAP.

Regards, John.

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celynen
Chat Champion
Private Message TalkTalk
Message 10 of 16

Chris, I turned the two boxes off for 40 minutes and back on but orange light still flashing and Lan light on ont box goes on and off intermittently.

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Message 11 of 16

OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on


Chris

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Message 12 of 16

I've changed the router to an identical one and changed the ethernet cable and double check all connections. Tested speed at ONT, which is slow 15mbps.

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celynen
Chat Champion
Private Message TalkTalk
Message 13 of 16

No, orange light still flashing, no Internet.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 14 of 16

Hi celynen,

 

Your internet connection appears to be up and running at the moment, is everything OK now at your end?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 15 of 16

Staff will respond during the day but are not on here at weekends, @celynen  - just Monday to Friday. 

Gliwmaeden2, a fellow customer.
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