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Flashing orange light.

celynen
Chat Champion
Private Message TalkTalk
Message 8 of 8

Hello, I've been without Internet since Friday evening. My sagecom fibre router has a constant flashing orange light. The lan light on the ont box comes on then off. I've tested the input speed at the ont box and it's very slow. I've explained this to a talktalk expert and had me carrying out some instructions, but to no avail. We are dependent on wifi for our tv, laptop and mobile phones.

Please help.

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7 REPLIES 7

Message 1 of 8

I have now tried my neighbours router, which also flashes. I believe the problem is either external or there is a problem with the ONT.

Please send someone to sort it ASAP.

Regards, John.

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celynen
Chat Champion
Private Message TalkTalk
Message 2 of 8

Chris, I turned the two boxes off for 40 minutes and back on but orange light still flashing and Lan light on ont box goes on and off intermittently.

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Message 3 of 8

OK thanks. Could you switch the ONT and router off and leave them off for at least 30 minutes, then switch back on and retest. Please let us know how you get on


Chris

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Message 4 of 8

I've changed the router to an identical one and changed the ethernet cable and double check all connections. Tested speed at ONT, which is slow 15mbps.

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celynen
Chat Champion
Private Message TalkTalk
Message 5 of 8

No, orange light still flashing, no Internet.

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 6 of 8

Hi celynen,

 

Your internet connection appears to be up and running at the moment, is everything OK now at your end?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 7 of 8

Staff will respond during the day but are not on here at weekends, @celynen  - just Monday to Friday. 

Gliwmaeden2, a fellow customer.
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