Internet Outage

[cheesewheel]

This afternoon we lost connection to the internet.

The ONT has the power and ethernet lights on, but the service and broadband lights are off.

I have rebooted the ONT, reconnected the cables but no change.

Would appreciate any assistance.

[Debbie-TalkTalk]

Hi cheesewheel

How are you getting on, how has the connection been?

[Debbie-TalkTalk]

Hi cheesewheel

Thanks for your reply.

I have switched the WIFI optimisation off for your router, please can you try a few different wireless channels and let us know how the connection compares?

Debbie

[cheesewheel]

Hi,

I believe it's a Sagemcom FAST 5364.

[Debbie-TalkTalk]

Hi cheesewheel

Thanks for your reply.

Are you using eeros or a Sagemcom WIFI hub?

[cheesewheel]

There are no problems when I'm cabled in, it does appear to be an intermittent wifi issue. Probably not related to the outage I reported at the start of the thread, then!

[Michelle-TalkTalk]

Morning,

How have you found the connection over the weekend?

Thanks

[Michelle-TalkTalk]

Morning,

Ok thanks for confirming and we'll check back in with you on Monday to see how the connection has been.

Thanks

[cheesewheel]

Yes. I'll cable in for a while and see how it goes.

[Michelle-TalkTalk]

Morning,

Are you connected wireless when this happens?

Thanks

[ferguson]

That feels like a WiFi issue, maybe?

[cheesewheel]

Over the past week it's been mostly okay, but i do keep getting very brief connection drops of like a few seconds.

Fine for some usage, but a bit problematic with gaming.

Not sure how to go about troubleshooting that though.

[Michelle-TalkTalk]

Morning,

I'm sorry for the delay. Has the connection remained ok since your last post?

Thanks

[cheesewheel]

Tried the number in the email Talktalk sent but didn't get through to an agent.

[Michelle-TalkTalk]

Morning,

Thanks for the update. Have you been in contact with our Future Fibre Team to advise since your last post?

Thanks

[cheesewheel]

Awoke this morning to find that the internet is back on, and it's remained on all day.

Not sure if an engineer is still booked or required for me?

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Thanks for the update and please let us know how you get on.

Thanks

[ferguson]

That's OK, please ignore the remarks from the other poster. 

[cheesewheel]

I'm not near York, no!

I did get through on the webchat, am told they're sending an engineer out due to line fault detected. We'll see what happens I guess!

[ferguson]

@Noupdate 

I thought yours was a York UFO issue? Neither you, nor I have any idea if this is related.

[Noupdate]

Obviously affecting a large number of people - might be an idea to have information on what is causing it / what needs to be done.