We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.
4 hours ago
Same issue as seen in a recent post. Was on with 3 different agents over last weekend. Router factory reset and both fibre and router rebooted many times. Every day I lose Internet connection at some point, reboot the router and all is OK again. White light stays solid on when internet connection drops. Connected to it with no internet connection. Any updates required on the router? Thanks
4 hours ago
Hi @owenn100
Apologies for this.
We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on a resolution and testing is currently taking place on a potential fix. Please check back here for updates. Service Status | TalkTalk Help & Support
Thanks