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Internet connection keeps dropping

owenn100
Chatterbox
Private Message
Message 2 of 2

Same issue as seen in a recent post. Was on with 3 different agents over last weekend. Router factory reset and both fibre and router rebooted many times. Every day I lose Internet connection at some point, reboot the router and all is OK again. White light stays solid on when internet connection drops. Connected to it with no internet connection. Any updates required on the router? Thanks 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @owenn100 

 

Apologies for this.

 

We’re aware that some of our customers are having problems with their service. Your Wi-Fi Hub may experience a loss of connection while the white light remains on. We're sorry for the inconvenience this is causing, the team continue to work on  a resolution and testing is currently taking place on a potential fix. Please check back here for updates. Service Status | TalkTalk Help & Support

 

Thanks