Internet down.

[ferguson]

Hi chaps, as above. Just stopped about 10 minutes ago. Can't get anything from Test my connection. Am in the process of trying a 30 minute shutdown on both ONT and router, but would be grateful if you could check from your end anyway. Ta. 

@Chris-TalkTalk @Michelle-TalkTalk 

[Debbie-TalkTalk]

Ahh great, thank you, you too 🙂

[ferguson]

Hi Debbie.

Yeah all good thanks. Have a great weekend.   🙂

[Debbie-TalkTalk]

Hi ferguson

Just checking in to make sure everything is still working ok?

Thanks 🙂

[Debbie-TalkTalk]

Hi ferguson

I'm so glad to hear this 🙂

Ahh it's no trouble, that's what we are here for 🙂

[ferguson]

Hi Debbie, all back up again, one of those things I guess. Sorry to have bothered you, but many thanks for the quick responses. 

[Debbie-TalkTalk]

Hi ferguson

Ok, thank you 🙂

[ferguson]

Thanks @Debbie-TalkTalk give me about 15 minutes.

[Debbie-TalkTalk]

Hi ferguson

Oh no, I'm sorry to hear this.

I've ran a test and this has detected a potential issue. They have asked us to make sure that the router/ONT are switched on and everything is connected securely?

Please let me know once both the router and ONT are back on and I will check this again.