Hi @Michelle-TalkTalk
I will try & help, but this thread is already getting hijacked by some regular spammers and I will ignore any posts they make on this thread.
Hi @rgbargey
I cannot confirm if the upgrade to this current firmware re-enabled WiFi Optimisation or not. That was something that was impossible for me to test when I did this for TalkTalk. Normally it is only performing a Factory Reset that enables WiFi Optimisation. However, purely as a guess, it would not surprise me if the update does re-enable this feature, given that TalkTalk is no longer allowed to disable it.
All I can suggest is that I analyse your WiFi network for you, I suspect the interference has got worse, otherwise, you would not be suffering these new dropouts. I have found with the independent analysis that I do, there have been quite a few other reasons for this poor reception & it was not the fault of the optimisation. Mind you, if I do prove that it is the cause of the problem, then I make that very clear to TalkTalk in a report I give them.
If you want my help, then please let me know.
The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.
KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.
If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.
