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Internet keeps dropping out

MartynA33
First Timer
Private Message TalkTalk

3 hours ago

Message 3 of 3

My internet keeps dropping out. I’m sick of turning it off for 20 minutes and rebooting it every week.

i have done all the tests for the incoming line many times (no issues found)I have followed the check list for the internal  setup but nothing has changed for the last few years  when I have had no issues.Can I get a free replacement router from Talk Talk as I believe that is the cause of the problem. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

50 minutes ago

Message 1 of 3

Hi @MartynA33 

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

53 minutes ago

Message 2 of 3

When this happens, what is the exact state of the light(s) on the front of the router?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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