Internet not working

[Rjduk]

We have had no internet for over 3 days. We have been unable to contact talk talk in this time. We work from home and have lost 3 days work.

We have followed all the suggested reset steps but have a flashing orange light. Help please!  

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Can I just confirm if this is still happening since your last post and I can escalate this over to our Fault Escalation Team?

Thanks

Michelle

[Gliwmaeden2]

@Rjduk, staff will respond after the weekend now. 

[Rjduk]

Hello. We have tried this and it is still not working. We still have a flashing orange light on the router. 

[DJI_MINI_2_SE]

On the bottom of your ONT is a factory reset button. Press and hold it for a few seconds (you’ll need a paperclip). See if a hard restart brings it back into sync. 

[Rjduk]

Hello. We have powered down the ONT and the router but it is still not working. We have 2 green lights on the ONT: power and PON. LAN is intermittent. No light is showing for LOS. 

[Debbie-TalkTalk]

Hi @Rjduk 

Thanks for updating your Community Profile.

The line tests are clear - No faults detected.

Which lights are showing on the ONT? Have you tried powering down both the router and ONT for a full 30 minutes?

[Rjduk]

I have added this now

[Debbie-TalkTalk]

Hi @Rjduk 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie