Internet not working

[Rjduk]

We have had no internet for over 3 days. We have been unable to contact talk talk in this time. We work from home and have lost 3 days work.

We have followed all the suggested reset steps but have a flashing orange light. Help please!  

[Debbie-TalkTalk]

Hi @Rjduk 

Thanks for updating your Community Profile.

The line tests are clear - No faults detected.

Which lights are showing on the ONT? Have you tried powering down both the router and ONT for a full 30 minutes?

[Rjduk]

I have added this now

[Debbie-TalkTalk]

Hi @Rjduk 

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie