NEED SOME HELP?

Rjduk · ‎09-01-2025

We have had no internet for over 3 days. We have been unable to contact talk talk in this time. We work from home and have lost 3 days work.

We have followed all the suggested reset steps but have a flashing orange light. Help please!

Anonymous · ‎13-01-2025

Morning,

I'm sorry to hear this. Can I just confirm if this is still happening since your last post and I can escalate this over to our Fault Escalation Team?

Thanks

Michelle

Gliwmaeden2 · ‎10-01-2025

@Rjduk, staff will respond after the weekend now.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Rjduk · ‎10-01-2025

Hello. We have tried this and it is still not working. We still have a flashing orange light on the router.

Anonymous · ‎10-01-2025

On the bottom of your ONT is a factory reset button. Press and hold it for a few seconds (you’ll need a paperclip). See if a hard restart brings it back into sync.

Rjduk · ‎10-01-2025

Hello. We have powered down the ONT and the router but it is still not working. We have 2 green lights on the ONT: power and PON. LAN is intermittent. No light is showing for LOS.