Internet went down on 7th

[Runner1409]

Internet went down on 7 February around 00:30.

Contacted TalkTalk via chat on 7 February around 10:00.

Spent more than 3 hours on the chat, checking the connection and passing me from department to department.

Still no internet today.

Complaint was made: CMP-608459 [ET-673585]

So, starting Monday, 12 February, I am getting 9.33 per day...

[Debbie-TalkTalk]

Hi Runner1409

I'm so sorry for the delays.

I have escalated this again and I will let you know as soon as I have further information.

[Runner1409]

Tomorrow it will be 2 weeks... I need an update.

[Michelle-TalkTalk]

Morning,

Apologies, we are chasing this for an update and will post back as soon as they team respond.

Thanks

Michelle

[Runner1409]

That doesn't help one bit...

When am I expected to have the service restored?

My patience is wearing thin and if I don't get service back soon, I would prefer to switch to another provider, hopefully someone more competent.

[Debbie-TalkTalk]

Hi Runner1409

Our Faults escalation team have confirmed that this fault has been escalated and they are working to fix this as soon as possible.

I will keep monitoring for updates.

Thanks

[Debbie-TalkTalk]

Hi Runner1409

Thanks for updating your details.

I have escalated this fault and I will post back here as soon as I have further information.

Debbie

[Runner1409]

Done. Added it in the alternate phone number field

[Chris-TalkTalk]

Hi Runner1409,

Thanks for updating your profile but could you also please add your TalkTalk home telephone number or account number 

Thanks

Chris

[Runner1409]

It's updated...

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle