We’re here 24/7. 365 days a year. Ask questions. Find your answers. Connect.
on 20-02-2024 04:40 PM
Just got an email advising there was a failed payment for my Wi-Fi this month but I have a screenshot of my bank statement showing the payment leaving it on the 16th February
on 21-02-2024 12:32 PM
Hi Chelseab101
The payment was rejected on the 19th it will show back into your bank account in 24 hours, we do try again 3 days after the 1st attempt fails.
You can make a manual payment via customer services if the 2nd attempt fails.
Regards.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Working From Home Tips
