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Migrated from Shell to Fibre 150 but speed unchanged

Jon_B1
Popular Poster
Private Message TalkTalk
Message 22 of 22

I received an email yesterday saying "Migration Successful, Speed Boost on us - We’ve upgraded the speed of your broadband from 100Mb/s to 150Mb/s at no extra cost to you, as our packages are slightly different."

Yet my speeds are unchanged from what they've always been with Shell; 107 max down and 19 up. Should be 150 down and 30 up?

 

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21 REPLIES 21

ferguson
Community Star
Private Message TalkTalk
Message 21 of 22

So they should. How are you testing, wired, or wireless? Maybe switch off the ONT and router for 30 minutes to see what happens?

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