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Moving home from superfast fibre to normal 65

Redandwhite111
First Timer
Private Message
Message 4 of 4

Hi, I'm moving home from a superfast fibre area to a 'normal' 65 speed area. My question is that I've submitted the home move online but I don't know if my current eero router will work and if I need to take it with me to simply 'plug and play' or if I will be supplied with a new router? I haven't been told anything as it was all online and have just been given a connection date 

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

HI Redandwhite111

 

You will be issued with a wifi hub by the homemove team as the service is not like for like.

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mrwrighty
Enlightened One
Private Message TalkTalk
Message 2 of 4

As @KeithFrench has mentioned the Eero requires a modem or ONT to connect to the internet as it does not have a modem built in. You should be able to request the original VDSL TT Router for the Fibre65 connection. Alternatively I bought a secondhand Huawei modem from eBay for £10, plug and go as TT use DHCP on the WAN connection, then connect your Eero to the Huawei LAN port. I don't have Eero but a Unfi UDM which worked perfectly well with the Huawei until I got upgraded to Full Fibre.

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

Assuming that the new address has only fibre to the cabinet & the last leg is copper, you would need a router with an inbuilt modem. I do not think that the Eero has a broadband socket on it & therefore does not have a VDSL modem built into it. You would probably need something like a WiFi Hub. 

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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