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NEED SOME HELP?

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My Internet keeps disconnecting at night.

AnnyMbuyi
First Timer
Private Message TalkTalk
Message 5 of 5

This has been an ongoing issue since I installed the Fiber, at around 11 midnight, my internet just disconnected despite the router saying that it was on. It's so ridiculous that my router extender is the only thing working and my new EERO router does not give internet. We paid extra and our service has gotten worse. 

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4 REPLIES 4

Message 1 of 5

Morning,

 

How are you getting on, do you still need assistance with this?

 

Thanks

 

Michelle

 

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Message 2 of 5

Hi AnnyMbuyi

 

Please can you add your name and TalkTalk account number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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Message 3 of 5

Yes, I have and it is still giving me trouble

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Michelle-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Morning,

 

I'm sorry to hear this. Is this everyday at midnight that this happens? Have you tried rebooting the eero when this happens?

 

Michelle

 

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