My Internet keeps disconnecting at night.

[AnnyMbuyi]

This has been an ongoing issue since I installed the Fiber, at around 11 midnight, my internet just disconnected despite the router saying that it was on. It's so ridiculous that my router extender is the only thing working and my new EERO router does not give internet. We paid extra and our service has gotten worse. 

[Michelle-TalkTalk]

Morning,

How are you getting on, do you still need assistance with this?

Thanks

Michelle

[Debbie-TalkTalk]

Hi AnnyMbuyi

Please can you add your name and TalkTalk account number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[AnnyMbuyi]

Yes, I have and it is still giving me trouble

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Is this everyday at midnight that this happens? Have you tried rebooting the eero when this happens?

Michelle