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New Cityfibre not working

Ryan1234
First Timer
Private Message TalkTalk

on ‎02-03-2024 06:27 AM

Message 3 of 3

New cityfibre digital box and talk talk router fitted yesterday. 

Cityfibre was advised my talktalk whilst at my home to tick the job as closed and leave them with a fault. I have no broadband as the router won't connect to the working cityfibre box!! Not a great service. 😕

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2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎04-03-2024 07:30 AM

Message 1 of 3

Hi Ryan,

 

I'm sorry for the delay. How are you getting on?

 

Michelle

 

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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-03-2024 10:41 AM

Message 2 of 3

What lights are on the CityFibre ONT? 

 

Try turning it off for at least 30 mins.

 

Then try connecting a PC or other wired (Ethernet) device directly to the ONT in place of the router, does that work?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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