The TalkTalk community will be unavailable on 4th February while we make a few changes.
During this time you’ll still be able to access the service status page and our help and support site for support during this time.

Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

New Cityfibre not working

Ryan1234
First Timer
Private Message TalkTalk

on ‎02-03-2024 06:27 AM

Message 3 of 3

New cityfibre digital box and talk talk router fitted yesterday. 

Cityfibre was advised my talktalk whilst at my home to tick the job as closed and leave them with a fault. I have no broadband as the router won't connect to the working cityfibre box!! Not a great service. 😕

Labels:
0 Likes
2 REPLIES 2

Anonymous
Not applicable
Staff
Private Message

on ‎04-03-2024 07:30 AM

Message 1 of 3

Hi Ryan,

 

I'm sorry for the delay. How are you getting on?

 

Michelle

 

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎02-03-2024 10:41 AM

Message 2 of 3

What lights are on the CityFibre ONT? 

 

Try turning it off for at least 30 mins.

 

Then try connecting a PC or other wired (Ethernet) device directly to the ONT in place of the router, does that work?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

0 Likes
© TalkTalk 2026