New Fibre 900 installation, Eero Pro 6 Wifi is really disappointing

[tallsmall]

Hi

New installation of Fibre 900 today with two Eero Pro 6 boxes.

All set up and working, speed from the main box is great, getting 938 Mbps download and 108 Mbps upload according to the apps speed test.

However the wifi is a different story altogether. Using my iPhone 16 Pro, if I stand next to the main router I get approx 590ish, as I walk away from it, it just keeps dropping until its getting around 100-150ish.

I have the other Eero box upstairs in the closest available space, quite open, just a couple of walls between the main Eero router. (New build house, walls are not very thick)

Even upstairs, standing next to the second Eero the speed is about 160. If I plug my PC into the second box I get speeds of about 550 Mbps.

I've updated both to the latest software as notified in the app.

Very disappointed with it, would appreciate any help!

[tallsmall]

Have tried again using the iPhone and Fast.com

Main Router -

standing within a meter - 750 - 950

3 meters away - 880

6 metres (halfway upstairs) - 760

10 metres upstairs, next to other router - 230

Furthest point away from main router - 120

Test in reverse, starting at upstairs router (turned wifi off phone and back on again)

next to router - 250

halfway downstairs - 220

entering room of main router - 170

next to main router - nothing

Ethernet to PC from second (upstairs) router - 800-880

[Michelle-TalkTalk]

Hello again,

Our team have made a change. Could you retest and let us know if there are any changes in speed please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

No problem. I'm just looking into this for you and will post back shortly with an update.

Thanks

Michelle

[tallsmall]

Sorry, I can't seem to find the Fttp number.

[Michelle-TalkTalk]

Hello,

Do you also have a FTTP number? Can you also add this to your Community Profile please?

Thanks

Michelle

[tallsmall]

Hi Michelle 

I've updated the details for you.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[tallsmall]

Just to add to this, I've just been reading about others who have had very similar issues that were caused by the 5ghz channels being too high for devices. Both my 5ghz channels are 42 & 155.