VOIP Phone

[Mark147]

I have just upgraded to full fibre and my phone is now VOIP.  I have noticed that at least once an hour the phone handset lights up with 'Call' for about 2-3 seconds, why is this??

[Debbie-TalkTalk]

Hi @Mark147 

I'm so glad to hear this, thanks for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Mark147]

Hi Debbie,

Whatever changes you made have cured the problem.

Thanks very much.

[Debbie-TalkTalk]

Morning @Mark147 

Has everything been working ok since your last post?

[Michelle-TalkTalk]

No problem 🙂

Thanks

Michelle

[Mark147]

OK, thanks Debbie

[Debbie-TalkTalk]

Morning @Mark147 

Thank you.

I've made a change to the setting, please can you monitor this over the next few days and I will check in again with you on Wednesday just to make sure these calls have stopped.

Thanks again.

Debbie

[Gliwmaeden2]

Staff will follow up after the weekend, @Mark147.

It should be straightforward to sort out from their end.

[Mark147]

Done that

[Debbie-TalkTalk]

Hi @Mark147 

Apologies for this. This is a known issue, I will need to make a change to a setting for you.

Please can you add your name and TalkTalk account number to your Community Profile.

Thanks

Debbie