New Hub2 fibre not as good wifi as Hub1 copper

[Marvel]

Just had fibre 150 installed yesterday I now am using the wifi hub 2 vs SGK100206.

It seems that the wifi signal is not as strong as the old hub (copper )

The day before the fibre install i did a key room and also garden test where i mostly use the internet and am now comparing the results.

At first thought that the signal/ speed was slower but I think the signal seems to be coming and going which may account for my seeing poor results on the new compared to the old, depending on the exact moment I start the sped test.

I have a wifi app that is showing me that the router is using channel 11 but this channel seems to be varying star wise from full stars - all the way down to 0 star and yet other channels are consistently stable at full stars. See screen shot from phone.

wi fi

[KeithFrench]

The problem is that both routers use WiFi Optimisation, a feature that is supposed to ensure that you are always on the best channel. You can try changing the channel, but there is every chance that WiFi Optimisation will move you back again.

[Marvel]

 I will get onto the info ASAP but is there a short cut, can I just tell the router to use one of the other channels that are not so flaky.

I think am aware of the best practices with regard to the best wifi signal re- position - facing direction, glass mirrors, vases and such like, so all of that is as best s it can be.. For reference the new router is in exactly the same position as the old one. 

Thanks

[Marvel]

Thanks keith I will get onto it.

[KeithFrench]

Hi @Marvel 

@Michelle-TalkTalk has asked me to help you. That screenshot is not much use. I will need to see the main AP view, 2.4 & 5GHz channels plus the signal strength/time graphs. I will also need to know your network name as well. Please PM all of this to me to protect your privacy.

The information below is provided by TalkTalk, for confirmation please contact @Debbie-TalkTalk or@Michelle-TalkTalk.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help with others.

If you need further help or, if we need to take any details such as personal information about your account like phone numbers, account numbers etc. one of the TalkTalk team will jump in and help out.

[Michelle-TalkTalk]

Hi,

@KeithFrench - would you be able to offer any advice on the wireless please?

Thanks

Michelle

[Marvel]

As I understood it - I thought that the router changed its channel depending on it finding the best one but it seems to like channel 11 which looks iffy !