New cable - Damaged during building works

[TBirdsell]

Hi, my incoming was damaged during my property refurbishment with the cable and box covered in plaster. Could a new be provided please. Photos are attached. Damage to cableDamage to boxDamage to boxDamage to box

[Chris-TalkTalk]

Thanks for updating your profile. We can't send a replacement ONT, we would have to arrange an engineer visit which will almost certainly be chargeable - Engineers charges

If you'd like us to go ahead with the engineer visit please let us know and we'll confirm some details with you

Chris

[TBirdsell]

I've updated my profile 

[Chris-TalkTalk]

Hi TBirdsell,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris