NEED SOME HELP?

GardenMike · ‎23-06-2023

Hi team

An engineer left my property at 3pm today after installing Fibre. The connection wasn't checked before they left and I can't connect to it, and at 4pm my old internet stopped working. Can someone please help. So now I have no internet.

Thanks

Mike

Anonymous · ‎26-06-2023

Morning,

I'm sorry for the delay. Thanks for the update and please let us know if you need any assistance.

Thanks

GardenMike · ‎24-06-2023

Update : I have been able to connect the Eero box successfully now after a number of attempts and I have internet access restored. I have not turned on the old internet router and will leave that switched off so I can't be sure if that is still not working. This case can be closed.

Gliwmaeden2 · ‎23-06-2023

Staff will not be back before Monday, @GardenMike.

Try 03451 720074 daytime Saturday for assistance from the Future Fibre team.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

GardenMike · ‎23-06-2023

I have run a line test and it failed - it has been reported REP-13060494

NEED SOME HELP?

New fibre connection not working