We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

New fibre connection not working

GardenMike
Team Player
Private Message

on ‎23-06-2023 04:42 PM

Message 5 of 5

Hi team

 

An engineer left my property at 3pm today after installing Fibre.   The connection wasn't checked before they left and I can't connect to it, and at 4pm my old internet stopped working.   Can someone please help.   So now I have no internet.

 

Thanks

Mike

 

Labels:
0 Likes
4 REPLIES 4

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to GardenMike

on ‎26-06-2023 07:16 AM

Message 1 of 5

Morning,

 

I'm sorry for the delay. Thanks for the update and please let us know if you need any assistance.

 

Thanks

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

GardenMike
Team Player
Private Message

on ‎24-06-2023 12:06 PM

Message 2 of 5

Update : I have been able to connect the Eero box successfully now after a number of attempts and I have internet access restored.   I have not turned on the old internet router and will leave that switched off so I can't be sure if that is still not working.   This case can be closed.

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎23-06-2023 05:12 PM

Message 3 of 5

Staff will not be back before Monday, @GardenMike.

 

Try 03451 720074 daytime Saturday for assistance from the Future Fibre team.

Gliwmaeden2, a fellow customer.

GardenMike
Team Player
Private Message

on ‎23-06-2023 04:43 PM

Message 4 of 5

I have run a line test and it failed - it has been reported REP-13060494

0 Likes
© TalkTalk 2024