New full fibre 500 unable to obtain external ip

[William112]

Like quite a few people on here, I have issues getting connected to my Full Fibre internet connection.

• City Fibre Installed ONT
• 3 green lights - Service Light is off
• Eero Pro 6 shows "No External IP Address" 
• Have plugged laptop directly into ONT with ethernet cable and no connection

It's been over a week now I have been getting the same error when trying to set up the eero and I've had two engineers visit my home to still have the same problem. Have seen others getting this problem fixed from posting on this forum.

[Michelle-TalkTalk]

Hello,

Thank you. I've passed this straight over to our Faults Escalation Team now and will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[William112]

I have added the relevant information into private notes, thanks 

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this and we can look into this for you.

Can you please update your community profile to include your:

• Name
• TalkTalk Account Number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

Hi @William112 the team here will be back at work tomorrow and will be able to help