No External IP Address - eero6 - No Internet

[nealeero6]

So I've seen this issue a few times on this message board and I have had zero luck with either the call centre or the live messenger. The fixes suggested to me are usually turn it off and back on again. The main issue is that the fibre connection seems to be live, but the eero6 is not able to get an external IP address. I think, from reading other posts, that this is an issue that needs a few settings or permission changes from TalkTalk. It's highly unlikely to be a hardware issue or an open reach issue.

Neal

[Michelle-TalkTalk]

Hello,

I can see that we've posted on your other topic so I'll close this one to avoid confusion.

Thanks

Michelle