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Friday
Hi I had the Eero installed last Friday. The internet worked for a day then went offline on Sunday. The light on the Eero is red and so is the LOS light on the modem.
Tried everything I can think of but getting no where. Ran a test on my account which stated ' Our tests have shown a potential issue with your Fibre Connection box (ONT)'.
Spent hours on the online chat but getting no clear answers.
Really need some help getting this back online.
yesterday
Thank you
yesterday
Staff will not be back on here before Monday, @HayleyRenton.
You could contact Talktalk directly today, but they will require you to do the diagnostic tests all over again:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529
yesterday
Hi
The internet is still offline today. What else can I do or do I need to request an engineer?
thanks
Friday
Hi
I have done this and the issue remains the same. Eero light is red and LOS light is red. Eero app says my internet is offline.
thanks
Friday
OK thanks. Can you switch the ONT and eero off and leave them off for at least 30 minutes, then switch back on and retest
Thanks
Chris
Chris, Community Team
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Friday
Hi Chris
Yes I was previously with Shell. I updated my package to full fibre when I moved house (which is when I received the Eero).
thanks
Friday
Thanks for updating your profile. Could I just ask, have you migrated from Shell?
Chris
Chris, Community Team
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Friday
Hi
I believe this is now updated.
many thanks
Friday
Hi Hayley,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences