No connection

[Steve197]

Day six since moved over to full fibre still no service.4 chats later and nothing is resolved.now thinking of changing supplier

[Michelle-TalkTalk]

Morning Steve,

I'm really glad to hear this and thanks for letting us know 🙂

Michelle 🙂

[Steve197]

Has been solid since Friday! So a big thankyou tou you and Mark!!

[Michelle-TalkTalk]

Hi Steve,

How are you getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hi Steve,

My colleague has also just advised me that the engineers are testing some changes this morning so we'll hopefully know more soon.

Thanks

Michelle

[Steve197]

Sorry missed the call but will be waiting for the 12 noon callback 

[Steve197]

Everyday this continues for I am loosing money 💰  as am unable to work . No work no pay. Please can u get the guy to call me again 🙏  as the only way I can see out of this at the moment is to change my isp!

[Michelle-TalkTalk]

Hi Steve,

I've just spoken to my colleague now and he has advised that this is not a singular fault and that the engineers are working on a remote fix now but the permanent fix should be done by Monday.

Thanks

Michelle

[Steve197]

Michelle 

The guy on the phone said yesterday that if they could not resolve it yesterday remotely ,he would arrange for a new ont box to be installed today with a timed apointment??????

[Michelle-TalkTalk]

Good morning,

I've just been advised that the engineers are still working on this fault and that we're hoping it will be resolved by Monday. I'm really sorry for the time it's taking to resolve this and I'll keep chasing for updates.

Thanks

Michelle

[Steve197]

Friday 13th day 9 still no internet!!!! 

Michelle can you get the guy to call me again 🙏 🙏 🙏. Please. I really need a resolution to this ASAP. !!!!!!!!

Thankyou

[Michelle-TalkTalk]

Hi Steve,

You're welcome. I'm sorry that the fix applied yesterday didn't work and hopefully they will be able to resolve this quickly.

Thanks

Michelle

[Steve197]

Fingers crossed thanks for your help 🙏 

[Michelle-TalkTalk]

Morning Steve,

I'm sorry to hear this. I've passed your comments over now to my colleague and they have advised that they will be making contact with you between 10-12 today.

Thanks

Michelle

[Steve197]

Yes day 8 no internet.when the fix was applied it came on for approx 2 hours.(ring doorbell was connected ) .then when I got home no connection.can you get the guy who called me yesterday to call back(sorry cannot remember his name).

As always I will be working in the local cafe (free internet) and will need 30 mins to get home should an engineer wish to attend.  I'm sure they think I'm a hobo with a laptop..help this is super inconvenient. Thankyou

[Michelle-TalkTalk]

Hi Steve,

Is it still off at the moment?

Michelle

[Steve197]

It worked fromwhen I received a text to say fix applied . For approx 2hours

[Steve197]

It did come on for about 2 hours (like it did yesterday) but has gone back off again.  Help

[Michelle-TalkTalk]

Hi Steve,

I've been advised that the issue has been identified and we are hoping that it will be resolved today.

Thanks

Michelle

[Michelle-TalkTalk]

I'm really sorry about this Steve, and I've asked him to keep me updated as soon as he knows more.

Thanks

Michelle

[Steve197]

Yes hopefully he can sort something out as this driving me crazy!