Since last Friday morning my router can no longer connect to the network and the landline is unable to reach a dial tone, and can receive a call but not connecting to it.
I used the support page on the website at the time, which generated a fault report and said an engineer from OpenReach would be sent to look at the fault. A WhatsApp chat with a Talktalk adviser that evening confirmed this to be the case.
I waited until Tuesday evening with no contact from OR and no further update on the ticket. A further discussion on web chat at that time revealed that the fault ticket was 'void' and so a refreshed request would be put through with urgent status. 24 hours from that and the line still has the same status and I haven't heard from anyone.
Please can someone clarify that the matter is in OR's hands, and the timescale I can expect it to be resolved in? I'm anxious not to let this get too close to the weekend, to avoid Openreach's intervention rolling over to next week.
