No further contact from Open reach ?

[essexbloke]

Hi, our main village pole was knocked down by a car on  Sunday evening, i reported it and Open reach came on Tuesday, declared its a big job and we haven`t seen anyone since, any news please, nobody in the village has internet ?

[essexbloke]

Thanks Chris that's good of you to look into it, let's hope it's not much longer. 

Essexbloke.

[Chris-TalkTalk]

There was an update a couple of hours ago, just really technical info about further work. Openreach have set a review date for the 8th so I'll check again then

Chris

[Chris-TalkTalk]

Hi essexbloke,

No further updates yet so I'll check again later

Chris

[essexbloke]

Hi Chris, any news yet, it`s been over 7 days now, nobody has heard or seen anything ?

Thanks,

Essexbloke

[Chris-TalkTalk]

No problem, hopefully it will be resolved soon

Chris

[essexbloke]

Thanks Chris, will do, fingers crossed, I'm caning my mobile data, I bet a few others are too.

[Chris-TalkTalk]

Hi essexbloke,

Yes there has been a further update. it's basically just some technical information about arranging the replacement of 70m of cabling. A review date has been set for Monday 6th. If you don't hear anything later today or over the weekend could you bump the thread on Monday and I'll check for further updates

Chris

[essexbloke]

Hi Chris, any news today please, none of us have seen a thing going on.

[Chris-TalkTalk]

No problem 🙂

[essexbloke]

Ahhhh, great thanks Chris 👍

[Chris-TalkTalk]

OK thanks. It has actually been raised (I was checking with the old FTTC reference number). The latest update just says that they are awaiting A55 which is a request for permission to do digwork/traffic lights. There may be more information tomorrow so I'll check again then

Chris

[essexbloke]

Yes we do, i think the openreach guy said it was the main noad that is broken

[Chris-TalkTalk]

Could I just ask, do you have our Future Fibre (FTTP) service?

Chris

[essexbloke]

Hi Chris, how strange, i booked it with your guys by phone and openreach came out as i said, yes please, thank you

[Chris-TalkTalk]

Hi essexbloke,

I'm sorry, we have no information about this. If you have no service I can raise this as a fault to Openreach and book an engineer visit. If you'd like us to do this please let us know and we'll confirm some details with you

Chris