No internet and no contact

[Fraz_13]

We've been without WiFi for over a week now.

Had engineers not showing up, cancelling appointments and no updates.

I was supposed to be called by a complaint case worker this evening but no body did.

I don't know what to do. I cannot face anymore time on hold just to speak to someone with no information

[Fraz_13]

I have updated my profile

[Chris-TalkTalk]

Hi Fraz,

Welcome to the Community, I'm sorry to hear that you're experiencing problems with your service. As Gliwmaeden2 has asked, can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks
Chris

[Gliwmaeden2]

Staff will respond during the day, @Fraz_13. They are on here Monday to Friday. 

Make sure that you have completed your community forum profile details. Add your Talktalk account number or phone number where asked in Personal Information by going via your avatar; settings; drop down menu..... SAVE CHANGES.