No internet connection

[Elliejalland]

Hi, have had no internet connection since 12:30am. Technical couldn't help me so have said the full fibre team would call me at 10am... still no calls. I need my wifi back up and running asap! 

[Chris-TalkTalk]

That's great news Ellie, thanks for letting me know 🙂
 

Chris

[Elliejalland]

Morning Chris, thanks for checking in. Well no one from Talktalk rang me back yesterday! However the internet came back around 6/6:30 so all good for thank you

[Chris-TalkTalk]

Morning Ellie, how are you getting on?

Chris

[Elliejalland]

Hi Chris, someone rung at 3pm but as Im not at home to run tests, they are ringing back at 5:30

[Chris-TalkTalk]

Hi Elliejalland,

How are you getting on, has anyone been in contact yet?

Chris

[Elliejalland]

Yes think its an openreach issue, locally a lot of different providers are having issues, But am just waiting to hear back from Talktalk still!! 

[KeithFrench]

No worries, whenever. As an ex-Shell customer, don't worry about the router, as I guess it will be one of Shell's.

[Elliejalland]

Sorry, I am unsure. I was with Shell and recently been moved to Talktalk. 

Yes will do this on my lunch break as had to go into office today

[KeithFrench]

You haven't said which router you have, however, there does look to be an issue with the ONT/fibre. As an initial step, please can you turn the ONT off for at least 30 mins & retest.

[Elliejalland]

Thanks for your reply!!! 

I have a green power light, red LOS and green LAN.

I have updated my details thanks 

[KeithFrench]

What lights are on your ONT & do you have the eero or Hub 2?

I have also asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.