No internet

[Kyoung921]

I had full fibre upgrade on Thursday last week, not only did city fibre turn up several hours late when they left and said it was connected it wasn’t. I had to call and talk talk told me it was not activated call back next day. I called back several times Friday before it finally started to work and within a few hours it was down again. I raised a fault online as the test said it indicated a problem and an engineer would be out. It’s now Monday and I’ve spent all day on the phone to people saying they will call me back and no one has. I still have no internet. The router is flashing orange and white and says I have no internet connection. I’ve recieved and email tonight saying my full fibre is live and ready to use and feel they are literally taking the p! Out of me now. How hard is it to get through to someone who can get an engineer out to look at my internet. I’ve had nothing but problems since the upgrade! 

[Kyoung921]

Thanks 

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. I've escalated this straight back to my colleague now. I'll keep you updated.

Thanks

Michelle

[Kyoung921]

Still no internet connection the router is flashing orange and white then stays on orange. It’s the same router that I had before I was told a different one would be sent out 

[Chris-TalkTalk]

Hi Kyoung921,

Could you confirm that you still have no internet connection as our systems are showing that you have an Internet connection

Chris

[Kyoung921]

Yes and they sent out a new router and it’s the wrong one again and still same issue. Can someone please contact me again as this is a joke. Still no internet 

[Michelle-TalkTalk]

Good afternoon,

Can I just confirm that our team have been in touch since my last post please?

Thanks

Michelle

[Michelle-TalkTalk]

Hi,

No problem. I'll let you know as soon as I know more.

Thanks

Michelle

[Kyoung921]

Thanks

[Kyoung921]

Thanks 

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. I've escalated this straight over to our Faults Escalation Team now and I will post back as soon as I receive an update. It's possible that the team will also try and contact you directly.

Thanks

Michelle

[Divsec]

Hi @Kyoung921 thanks for trying. The TT team will be back tomorrow morning and will do all possible to get things moving for you.

[Kyoung921]

Yes rebooted everything several times, checked all the leads. I’ve logged into my router and it says internet is disconnected. 

[Divsec]

Hi @Kyoung921 have you tried rebooting all your new equipment?

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.