No landline pone since switching to Eero
on 02-02-2024 07:53 AM
Message 29 of 29
Hi
Had eero set up at home, yesterday. Internet and Wi-Fi working fine. Have connected our phone to the adapter via the connector provided, as per the instructions. There still isn't a blue status light showing for the phone on the adapter. The power and internet blue lights are lit. We can't make or receive calls on it.
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28 REPLIES 28
on 06-02-2024 09:00 AM
Message 1 of 29
That's great news Parkside1, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 06-02-2024 08:54 AM
Message 2 of 29
Morning Chris, Did as you suggested and all seems to be working, now. Thank you!!
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on 05-02-2024 12:13 PM
Message 3 of 29
OK, no problem
Chris
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on 05-02-2024 12:08 PM
Message 4 of 29
I can’t do that for a while as I’m working from home and have meetings.
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on 05-02-2024 11:30 AM
Message 5 of 29
OK thanks. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and let me know when you've done this
Thanks
Chris
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on 05-02-2024 11:04 AM
Message 6 of 29
Did all that and waited more than 5 mins but the blue telephone light didn’t appear.
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on 05-02-2024 10:42 AM
Message 7 of 29
OK thanks. The order is complete now so could you try the following please
Plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on
Chris
Chris, Community Team
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on 05-02-2024 10:29 AM
Message 8 of 29
Hi Chris, no, still not working. I’m expecting contact from someone about it in the next few days as I’ve been told that it has been “escalated”.
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on 05-02-2024 08:17 AM
Message 9 of 29
Hi Parkside1,
Just to confirm, is it still not working?
Chris
Chris, Community Team
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on 02-02-2024 05:50 PM
Message 10 of 29
Hi Chris
I have been on the phone to various talk talk team members in various departments today. Tried the reset and still no joy. I have been told that the problem has been escalated and that someone will be in touch within 3-5 working days.
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on 02-02-2024 02:19 PM
Message 11 of 29
Could you please retest and let me know if it is now working
Chris
Chris, Community Team
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on 02-02-2024 02:07 PM
Message 12 of 29
👍🏼
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on 02-02-2024 01:51 PM
Message 13 of 29
I'll ask our provisioning team to take a look. I'll let you know when I receive an update
Chris
Chris, Community Team
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on 02-02-2024 01:22 PM
Message 14 of 29
Hmmm!? So any idea how to resolve the problem?
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on 02-02-2024 01:18 PM
Message 15 of 29
Your Future Fibre service isn't showing as active on our systems and when I checked the order on Openreach systems it shows the installation is complete but there's no confirmation that the order is complete. I don't know if this is what is causing the issue with digital voice as I would have thought that it if it is then you wouldn't have internet access either.
Chris
Chris, Community Team
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on 02-02-2024 01:04 PM
Message 16 of 29
Yes, everything else appears to be working ok. What do you mean by the order isn’t complete?
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on 02-02-2024 12:53 PM
Message 17 of 29
OK thanks. I've looked into it and it looks as though the order isn't complete yet. Is everything else working OK except for digital voice?
Chris
Chris, Community Team
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on 02-02-2024 12:15 PM
Message 18 of 29
When I try calling the landline from my mobile. I have a ringing sound on my mobile, but nothing from the landline telephone. When I try calling my mobile from the landline I hear a repeating beep, beep ..... (almost like an engaged tone).
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on 02-02-2024 12:07 PM
Message 19 of 29
OK thanks, so what happens when you try to call out and what happens when you call your home phone from your mobile?
Chris
Chris, Community Team
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on 02-02-2024 12:04 PM
Message 20 of 29
Hi Chris
No, there's a dial tone when we lift the receiver but we can't receive or make any calls from it.
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