No landline pone since switching to Eero

[Parkside1]

Hi

Had eero set up at home, yesterday. Internet and Wi-Fi working fine. Have connected our phone to the adapter via the connector provided, as per the instructions. There still isn't a blue status light showing for the phone on the adapter. The power and internet blue lights are lit. We can't make or receive calls on it.

[Chris-TalkTalk]

That's great news Parkside1, thanks for letting me know 🙂

Chris

[Parkside1]

Morning Chris,  Did as you suggested and all seems to be working, now. Thank you!!

[Chris-TalkTalk]

OK, no problem

Chris

[Parkside1]

I can’t do that for a while as I’m working from home and have meetings.

[Chris-TalkTalk]

OK thanks. Could you switch the ONT off and leave it off for at least 30 minutes, then switch back on and let me know when you've done  this

Thanks

Chris

[Parkside1]

Did all that and waited more than 5 mins but the blue telephone light didn’t appear.

[Chris-TalkTalk]

OK thanks. The order is complete now so could you try the following please

Plug the DVA (grandstream) into the ONT, wait for the broadband light to come on then perform a pinhole reset of the DVA, this should get the phone light back on within about 5 mins, once that comes on can you change setup back to normal. Please let us know how you get on

Chris

[Parkside1]

Hi Chris, no, still not working. I’m expecting contact from someone about it in the next few days as I’ve been told that it has been “escalated”. 

[Chris-TalkTalk]

Hi Parkside1,

Just to confirm, is it still not working?

Chris

[Parkside1]

Hi Chris 

I have been on the phone to various talk talk team members in various departments today. Tried the reset and still no joy. I have been told that the problem has been escalated and that someone will be in touch within 3-5 working days. 

[Chris-TalkTalk]

Could you please retest and let me know if it is now working

Chris

[Parkside1]

👍🏼

[Chris-TalkTalk]

I'll ask our provisioning team to take a look. I'll let you know when I receive an update

Chris

[Parkside1]

Hmmm!? So any idea how to resolve the problem? 

[Chris-TalkTalk]

Your Future Fibre service isn't showing as active on our systems and when I checked the order on Openreach systems it shows the installation is complete but there's no confirmation that the order is complete. I don't know if this is what is causing  the issue with digital voice as I would have thought that it if it is then you wouldn't have internet access either.

Chris

[Parkside1]

Yes, everything else appears to be working ok. What do you mean by the order isn’t complete?

[Chris-TalkTalk]

OK thanks. I've looked into it and it looks as though the order isn't complete yet. Is everything else working OK except for digital voice?

Chris

[Parkside1]

When I try calling the landline from my mobile. I have a ringing sound on my mobile, but nothing from the landline telephone. When I try calling my mobile from the landline I hear a repeating beep, beep .....  (almost like an engaged tone).

[Chris-TalkTalk]

OK thanks, so what happens when you try to call out and what happens when you call your home phone from your mobile?

Chris

[Parkside1]

Hi Chris

No, there's a dial tone when we lift the receiver but we can't receive or make any calls from it.