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Security and account settings

essexbloke
Whizz Kid
Private Message TalkTalk
Message 7 of 7

Hi, if I log into my account, I cannot access settings or security, if I click the buttons nothing happens ?

I have tried other browsers, cleared cookies etc, any ideas ?

I think kidsafe is on and I want it set to off

 

We had (fibre) landline problems for around 2 weeks, has something been turned off ,? It's since then.

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6 REPLIES 6

Message 1 of 7

You are most welcome:)
Thank you for chatting in with us, have love a lovely weekend and take care.

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Message 2 of 7

That's fine thanks, thanks for checking.

 

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Message 3 of 7

You are most welcome @essexbloke and thank you for confirming issue has now been resolved:)
While a still have you online, I would like to confirm is there anything else that I can assist you with?

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Message 4 of 7

Hi, thank you, it`s working now, how strange, i had been trying for ages , thanks for checking for me 

 

mandisa1-TT
Support Team
Staff
Private Message
Message 5 of 7

I have checked your settings. Kids safe, scam protection and homework time are all off. Can you please try a different browser and let me know if you are still unable to access the settings.

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mandisa1-TT
Support Team
Staff
Private Message
Message 6 of 7

Hi there @essexbloke I would love to assist you with your query, kindly bear with me while I look into this for you.

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