Get answers and information about our security products.
on 27-02-2026 03:14 PM
Hi, if I log into my account, I cannot access settings or security, if I click the buttons nothing happens ?
I have tried other browsers, cleared cookies etc, any ideas ?
I think kidsafe is on and I want it set to off
We had (fibre) landline problems for around 2 weeks, has something been turned off ,? It's since then.
on 27-02-2026 03:32 PM
You are most welcome:)
Thank you for chatting in with us, have love a lovely weekend and take care.
on 27-02-2026 03:31 PM
That's fine thanks, thanks for checking.
on 27-02-2026 03:29 PM
You are most welcome @essexbloke and thank you for confirming issue has now been resolved:)
While a still have you online, I would like to confirm is there anything else that I can assist you with?
on 27-02-2026 03:28 PM
Hi, thank you, it`s working now, how strange, i had been trying for ages , thanks for checking for me
on 27-02-2026 03:25 PM
I have checked your settings. Kids safe, scam protection and homework time are all off. Can you please try a different browser and let me know if you are still unable to access the settings.
on 27-02-2026 03:18 PM
Hi there @essexbloke I would love to assist you with your query, kindly bear with me while I look into this for you.