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No speed difference from 500Mb to 900Mb service

ufo_IV23RU_1
Popular Poster
Private Message TalkTalk
Message 32 of 32

Hi,  I've just updated my 500 service to the 900 service and there is no noticeable speed difference in my connection at all.  I've received the email from TT announcing my 900 service as live but nothing has changed.

Just completed a speed test using OOKLA and getting 515Mb down and 259Mb up. This doesn't equate to agreed expected speeds for this service upgrade.

Updated the Eero Pro 6 last night after fitting it in place of my Sagecom router and my computer is WiFi6 enabled although I'm using it cabled direct to a gigabit switch  to router.

 

Any assistance welcomed as I'm not sure all is setup as it should be but was done according to the install instructions on the Eero and Switch.

 

 

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31 REPLIES 31

Chris-TalkTalk
Support Team
Staff
Private Message
Message 21 of 32

Hi ufo_IV23RU_1,


Can you please add your TalkTalk home telephone number or account number to your community profile and we'll be happy to take a look at this for you


Chris

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Message 22 of 32

OK, which matches with this case. Have you tried the switch off? Otherwise wait for a further response from Chris or another member of the team next week. But please make any further comments on your own topic.

 

@ufo_IV23RU_1 

Your situation does seem similar. As I mentioned earlier, wait for the support team to pick this up. 

Message 23 of 32

Yes, city fibre did the install I think.

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Message 24 of 32

@AndyAces1 

It gives the session a chance to reset, but you need to switch the ONT off a full 30 minutes. It does looks like the support team are already progressing your case looking at your own topic. Are you on a City Fibre circuit also?

 

Message 25 of 32

Sorry to hijack (I have the same issue) What does turning off the ONT do?  When I upgraded I was not told to do this and I remember on setup the installer told me never to turn off that box.

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Message 26 of 32

I think you're going to need the support team to investigate, bear in mind that they won't be back online until Monday. 

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ufo_IV23RU_1
Popular Poster
Private Message TalkTalk
Message 27 of 32

Just turned it off and restarted after 30 minutes and only 1Mb difference. Now showing 537 down and 538 up

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 28 of 32

Your full fibre is still only running the fFf500 service. Turn the ONT off for at least 30 mins & it might pick up the 900 service.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

ufo_IV23RU_1
Popular Poster
Private Message TalkTalk
Message 29 of 32

I'm using Cat5E ethernet cable from my main computer to the gigabit switch but that should be capable of up to 1 gigabit transfer. Think this is maybe a separate issue to the Eero speed though.

 

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Message 30 of 32

Eero showing 536 down and 537 up

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 31 of 32

What speed is the eero Pro 6 showing? In the app expand the Internet section from the Home tab and it is in there.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Anonymous User