No white light on router but internet works ok

[TrixieRa]

For sometime now the white light does not work on my GD8041W, but the starting up process does light up.

I called and reported it, and after spending a long time going through tests (most of which I had already done), I was told that as long as it still worked, they would not replace it!

That is so annoying, as it's such a simple thing, and it's reassuring to have that light, but why is it denied?

Has anybody else had that problem?

[Debbie-TalkTalk]

Hi AdilJ1

Please can you create a new topic on the Community, we can then take a look at this for you.

Thanks

[Gliwmaeden2]

If you need further help, @AdilJ1, please start your own topic and staff will reply during the week. 

You'll also need to complete your community forum profile details for TT staff to identify your account. 

[AdilJ1]

I seem to have the same problem, although going through the diagnostics was difficult on a phone and terminated early with a survey which I responded to appropriately.  I still have no white light on the router but internet access seems OK.

[Debbie-TalkTalk]

Hi @TrixieRa 

That's great, thanks for letting us know 🙂

I have sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[TrixieRa]

Thanks Debbie,

The replacement arrived today and was working within 15 mins.

I will send the faulty one back within the next day or two.

Again, thanks for your prompt help and support.

regards

TR

[Debbie-TalkTalk]

Hi TrixieRa

Apologies for this.

The replacement router is on its way and a returns bag for your current one.

Please allow 24-48hrs for this to arrive. Let us know how you get on.

Thanks

Debbie

[TrixieRa]

Yes please Debbie,

At last you have understood and solved the problem.

I was told it was not a fault and I would have to pay!

Thanks again.

[Debbie-TalkTalk]

Hi TrixieRa

This will be a fault with the router, would you like me to send a replacement router?