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NEED SOME HELP?

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Nobody called, again. Still WiFi free.

AndyMarr
First Timer
Private Message TalkTalk

yesterday

Message 2 of 2

I was supposed to be called today by someone to discuss the failure to connect me on 24th December and the no show of the engineer, but nobody called, again. I am fed up waiting for TalkTalk to fulfil their promises to me. Still WiFi free.

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1 REPLY 1

KeithFrench
Community Star
Private Message TalkTalk

6 hours ago

Message 1 of 2

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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