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Problems with EERO6 and Fibre150

Anetajes1
Newbie
Private Message TalkTalk

yesterday

Message 3 of 3

Hi,

I have got EERO6 and I try to connect it from one week. I spent more than 6 hours chatting with the Technical Support Team and nothing. External IP address is not found. All the time. I have connected and disconnected it and modem, made reset and nothing. Who knows exactly what to do?

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message

2 hours ago

Message 1 of 3

Hi Anetajes1,

 

Can you please update your community profile to include your:

 

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

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ferguson
Community Star
Private Message TalkTalk

yesterday

Message 2 of 3

Thanks for starting your own topic. Are you on a City Fibre based service?

 

If you would like the support team here to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

 

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