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Eero 6 5Ghz channel change from CH 149(155)

Adam137
Newbie
Private Message TalkTalk
Message 4 of 4

Hi,

 

My eero is stuck on Channel 49 (155) on the 5 Ghz frequency, I have some devices that cannot use channel 155 so can I request that this be changed to the lower range please like others have in the forum like herehereherehere & here.

 

 

I am on the latest version v7.6.3-103

 


TV and other devices close to the router cannot see 5Ghz when on CH155TV and other devices close to the router cannot see 5Ghz when on CH1555ghz Stuck on CH 1555ghz Stuck on CH 155   

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Just a quick update to let you know that this has been raised to the eero support team


Chris

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Message 2 of 4

Hi Adam137,


I've passed this to our Product team, they'll probably need to pass it to eero support, I'll let you know when I have an update

 

Chris

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and apply the patch for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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